Refund policy

Return & Refund Policy

At RUX Clothing, we want you to feel confident ordering from us and we truly appreciate your support.

If your order arrives damaged, defective, incorrect, or incomplete, please contact RUXsupport@gmail.com within 7 days of the delivery date shown on your tracking information.

Please include:

• Your order number

• A short description of the issue

• Clear photos of the product

• Photos of the tags, packaging, and shipping label when applicable

Once we receive your request, we’ll review the information and work with you to find the best solution. Depending on the situation, this may include a replacement, exchange, store credit, partial refund, or refund.

Submitting a request does not automatically guarantee a refund, replacement, or store credit. All requests are reviewed individually.

Final Sale Items

RUX Clothing products are generally considered final sale.

Returns, refunds, and exchanges are not accepted for:

• Ordering the wrong size

• Ordering the wrong color

• Change of mind

• Buyer’s remorse

• Disliking the fit, material, or appearance

• Minor differences in color caused by lighting, photography, screen settings, or manufacturing variation

• Normal wear and tear

• Damage caused after delivery

• Improper washing, drying, ironing, storage, or handling

Reporting Issues

All issues must be reported within 7 calendar days after the carrier marks the package as delivered.

Requests submitted after this period may be denied.

Customers are responsible for inspecting their order shortly after delivery.

Product Condition

Products must remain:

• Unworn

• Unwashed

• Unused

• Unaltered

• In their original condition

• With original tags attached

Products that have been worn, washed, modified, damaged, or altered after delivery are not eligible for a replacement, refund, or store credit unless required by law.

Packages Marked Delivered

If tracking shows a package was delivered but it cannot be located, customers should:

• Check the shipping address entered at checkout

• Check with household members and neighbors

• Contact the shipping carrier

• Email RUXsupport@gmail.com

RUX Clothing may review tracking information, carrier records, delivery confirmation, photographs, and other available evidence while investigating a claim.

Order Changes & Cancellations

Please contact RUXsupport@gmail.com immediately if you need to request a cancellation or change.

Changes and cancellations are not guaranteed.

Orders may enter production, fulfillment, or shipment shortly after being placed and may no longer be eligible for modification.

Fraudulent Claims

RUX Clothing reserves the right to deny requests that appear false, misleading, abusive, unsupported, or fraudulent.

Examples include:

• Altered photographs

• Switched tags

• Returning a different item

• Repeated unsupported claims

• Attempting to receive multiple forms of compensation for the same order