Shipping policy
Shipping Policy
Last updated: June 25, 2026
Shipping from RUX Clothing
Thank you for ordering from RUX Clothing.
Many of our pieces are prepared or produced specifically for each order. This allows us to give each item the attention it deserves before it is packaged and shipped.
Most orders are expected to arrive within approximately 1–2 weeks after the order is placed.
We are confident in this timeframe for most orders, but delivery dates cannot always be guaranteed because production volume, carrier conditions, weather, holidays, address problems, and other unexpected events may occasionally cause a delay.
Once an order is accepted and successfully paid for, we intend to prepare and ship it. If we are unable to fulfill or ship an order, we will contact the customer and provide the appropriate cancellation, replacement option, or refund.
When tracking becomes available, it will be sent to the email address provided at checkout.
For help with an order, contact RUXsupport@gmail.com and include your order number in the subject line.
Processing and production
Processing is the period between when an order is placed and when it is handed to the shipping carrier.
During this time, an order may be:
• Confirmed and reviewed
• Produced or printed
• Inspected
• Packaged
• Prepared for shipment
Because many RUX products are prepared specifically for the customer’s order, processing may take several business days.
Processing time is included in the estimated 1–2 week delivery timeframe.
Business days generally do not include weekends or federal holidays.
Orders placed during product releases, promotions, holidays, or periods of unusually high demand may require additional time.
An order confirmation does not mean the package has already shipped.
Estimated delivery time
Most orders are expected to arrive within approximately 1–2 weeks after purchase.
This estimate includes both processing time and normal carrier transit time.
After a package has been handed to the carrier, the carrier controls its transportation and final delivery. Carrier estimates and tracking dates may change while the package is in transit.
Although we work to meet the stated timeframe, a delivery date is an estimate unless RUX Clothing expressly guarantees a particular date in writing.
Order fulfillment
After an order is accepted and paid for, RUX Clothing will work to produce, prepare, and ship the order.
An accepted order will not simply be ignored or left unfulfilled.
If an item becomes unavailable or we are unable to complete the order, we will contact the customer using the information provided at checkout.
Depending on the situation, we may:
• Provide a revised shipping estimate
• Offer an available replacement
• Cancel the affected item
• Cancel the order
• Issue an appropriate refund
If a delay requires customer approval under applicable law, the customer will be given the opportunity to accept the revised timeframe or cancel the affected unshipped order.
Possible delays
Although most orders arrive within the expected timeframe, occasional delays may occur because of:
• High order volume
• Product-release demand
• Production or fulfillment interruptions
• Carrier delays
• Severe weather or natural disasters
• Holidays
• Supply interruptions
• Customs processing
• Incorrect or incomplete shipping information
• Government actions
• Events outside our reasonable control
A delay does not automatically mean that an order has been lost.
If an order is delayed, we will provide available updates when reasonably possible.
Shipping confirmation and tracking
Once an order ships, the customer will generally receive an email containing the available tracking information.
Tracking may take a few business days to begin updating after a shipping label is created.
A tracking status such as “label created,” “pre-shipment,” or “carrier awaiting item” may mean that the shipping information has been submitted but the package has not yet received its first carrier scan.
Tracking may occasionally update late or skip a location while the package continues moving.
Customers are responsible for monitoring their tracking information and retrieving delivered packages promptly.
If your package has not arrived
If your package has not arrived within the expected timeframe, contact:
RUXsupport@gmail.com
Please include:
• Your full name
• Your order number
• The email address used at checkout
• The tracking number, if available
• A short explanation of the issue
We will review the order and available tracking information and may contact the carrier, fulfillment provider, manufacturer, or other service provider involved.
We may need to complete an investigation before issuing a replacement, refund, store credit, or another resolution.
A package is not automatically considered lost because tracking has not updated for a few days.
Nothing in this policy removes any legally required remedy for an order that is not shipped or delivered as required by law.
Correct shipping information
Customers are responsible for providing a complete and accurate:
• Full name
• Street address
• Apartment, unit, or suite number
• City
• State
• Postal code
• Country
• Email address
• Telephone number, when requested
Please review all information carefully before completing checkout.
Contact RUXsupport@gmail.com immediately if an address correction is needed.
We cannot guarantee that an address can be changed after an order enters production, processing, fulfillment, or shipment.
RUX Clothing is not responsible for a delay, failed delivery, loss, return, or additional expense caused by an incorrect or incomplete address supplied by the customer, except where applicable law requires otherwise.
Address changes after shipment
Once a package has shipped, RUX Clothing may be unable to change or redirect the delivery address.
The customer may contact the carrier to ask whether a package can be redirected, held for pickup, or given updated delivery instructions.
The carrier decides whether a change is available and may charge an additional fee.
RUX Clothing does not guarantee that a carrier will approve an address change or redirection request.
Returned-to-sender packages
A package may be returned to sender because of:
• An incorrect or incomplete address
• Refusal by the recipient
• Failure to collect the package
• An unavailable delivery location
• Carrier restrictions
• An address that cannot accept delivery
If a package is returned because of information or conduct attributable to the customer, the customer may be responsible for the cost of shipping it again.
Original shipping costs and return-to-sender charges may not be refundable when the delivery problem resulted from an incorrect address, refusal, failure to collect the package, or another customer-caused issue, except where required by law.
Multiple packages
Some orders may arrive in more than one package.
Products from the same order may be prepared at different times or fulfilled from different locations.
Each package may have separate tracking information and may arrive on a different day.
An item is not considered missing while its separate tracking information shows that it is still being processed or transported within the expected delivery period.
Customers should review all shipping-confirmation emails and tracking numbers before reporting a missing item.
Packages marked delivered
If tracking shows that a package was delivered but it cannot be found, the customer should:
• Confirm that the address on the order is correct
• Check the mailbox, parcel locker, porch, side door, garage, front desk, and other possible delivery areas
• Ask household members, building staff, and nearby neighbors
• Allow a short reasonable period in case the carrier marked the package delivered early
• Contact the carrier for available delivery details
• Contact RUXsupport@gmail.com
RUX Clothing may review tracking records, carrier information, delivery scans, photographs, GPS information, signature records, customer communications, and other available evidence.
We may assist with a carrier investigation when reasonably possible.
To the fullest extent permitted by law, RUX Clothing is not responsible for theft or loss occurring after a package has been properly delivered to the address supplied by the customer.
Packages delayed or lost in transit
Contact RUXsupport@gmail.com when:
• Tracking has not updated for an unusual amount of time
• The package has passed the estimated delivery period
• The carrier says that the package may be lost
• The package appears damaged while in transit
We may first investigate the shipment with the carrier, fulfillment provider, manufacturer, insurer, or another service provider.
The customer may be required to provide information or cooperate with the investigation.
Depending on the findings, RUX Clothing may provide a replacement, store credit, partial refund, full refund, or another appropriate resolution.
Submitting a request does not automatically guarantee a particular resolution.
Damaged, incorrect, or incomplete orders
If an order arrives damaged, defective, incorrect, or incomplete, email RUXsupport@gmail.com within seven calendar days after the tracking information shows that the package was delivered.
Include:
• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the tags and labels
• Photographs of the original packaging
• A photograph of the shipping label when applicable
• Photographs of everything received if an item is claimed to be missing
These requests will be reviewed under our Return and Refund Policy.
Customers must keep the product and original packaging while the request is being reviewed.
Submitting a request does not automatically guarantee a replacement, refund, exchange, or store credit.
Shipping charges
Shipping charges are shown at checkout before the order is completed.
Charges may depend on:
• Shipping destination
• Package size and weight
• Shipping method
• Products purchased
• Available promotions
• Carrier rates
Original shipping charges, expedited-shipping charges, package-protection fees, duties, and similar costs are generally nonrefundable after the service has been provided, except where required by law or where the issue resulted from an error for which RUX Clothing accepts responsibility.
Free-shipping promotions may have separate qualifications, exclusions, expiration dates, and geographic limits.
Expedited shipping
Paying for expedited shipping generally shortens the carrier’s transit period after the package has shipped.
Expedited shipping does not necessarily reduce production or processing time unless expressly stated at checkout.
Customers who need an order by a particular event, holiday, birthday, trip, or personal deadline should contact RUXsupport@gmail.com before ordering.
RUX Clothing does not guarantee arrival by a particular personal deadline unless that date is expressly confirmed by us in writing.
International shipping
International shipping is available only to destinations offered during checkout.
International orders may be subject to:
• Customs inspections
• Import duties
• Taxes
• Brokerage charges
• Handling charges
• Other government or carrier fees
Unless expressly stated otherwise, these charges are not included in the product price or shipping charge and are the customer’s responsibility.
RUX Clothing does not control customs-processing times or charges imposed by another country, government authority, or carrier.
If an international package is refused, unclaimed, or returned because duties or charges were not paid, any approved refund may be reduced by original shipping costs, return fees, duties, and other unrecoverable expenses, except where prohibited by law.
Changes and cancellations
Contact RUXsupport@gmail.com immediately to request an order change or cancellation.
Changes and cancellations are not guaranteed.
Because products may enter production or preparation shortly after an order is placed, the order may no longer be changed or canceled after production, printing, processing, fulfillment, or shipment begins.
If RUX Clothing cannot fulfill an order, we may cancel the affected product or order and issue the appropriate refund.
Additional cancellation rules are explained in our Return and Refund Policy.
False or abusive shipping claims
RUX Clothing may investigate and deny claims that appear false, altered, duplicative, misleading, unsupported, abusive, or fraudulent.
We may review:
• Order records
• Customer communications
• Shipping addresses
• Tracking information
• Fulfillment records
• Package weights
• Delivery photographs
• Carrier findings
• Account and transaction history
• Other relevant evidence
Customers may not receive multiple forms of compensation for the same shipping issue, including a refund, replacement, store credit, carrier payment, insurance payment, chargeback credit, or other reimbursement that creates duplicate compensation.
Nothing in this section prevents a customer from exercising a lawful consumer or payment-dispute right.
Related policies
This Shipping Policy should be read together with our:
• Terms of Service
• Return and Refund Policy
• Privacy Policy
When an order issue involves a return, refund, damaged product, incorrect product, missing item, payment dispute, or customer information, the applicable policy will also apply.
Nothing in this Shipping Policy removes or limits any right or responsibility that cannot legally be removed or limited.
Contact us
Questions about shipping, tracking, delivery, or an order may be sent to:
RUX Clothing
Email: RUXsupport@gmail.com
Please include your order number in the email subject line.
Do not send a product to any address unless RUX Clothing has first provided written return authorization and return instructions.